At Tune Your Voice Limited, we strive to provide high-quality voice-over services to our customers. However, we understand that there may be occasions when you may need to request a refund. Please review our refund policy below:

1. Refund Eligibility

Refunds may be considered under the following circumstances:

• Unsatisfactory Service: If you are dissatisfied with the quality of the voice-over service provided, you may be eligible for a refund.
• Service Not Delivered: If we are unable to deliver the voice-over service within the agreed-upon timeframe, you may be eligible for a refund.
• Duplicate Payment: If you accidentally make duplicate payments for the same service, you may be eligible for a refund of the duplicate payment amount.

2. Refund Process

To request a refund, please contact us at support@tuneyourvoice.co.uk within [insert timeframe, e.g., 7 days] of receiving the completed voice-over files. Please provide details of your order and the reason for your refund request.

We will review your request and assess whether it meets our refund eligibility criteria. If your request is approved, we will process the refund to the original payment method within [insert timeframe, e.g., 7-10 business days].

3. Non-Refundable Items

Please note that certain items may not be eligible for refunds, including:

• Customized voice-over services that have been completed and delivered to you.
• Services that have been partially or fully used.
• Any fees or charges incurred for third-party payment processing services.

4. Disputes

If you disagree with our decision regarding your refund request, you may escalate the matter by contacting our customer support team at support@tuneyourvoice.co.uk. We will work with you to resolve any disputes in a fair and timely manner.

Contact Us

If you have any questions or concerns about our refund policy, please contact us at support@tuneyourvoice.co.uk.